Griefline

Griefline is Australia's national not-for-profit organisation that offers free, compassionate and confidential support every day of the year for individuals facing grief, loss and loneliness.

They provide phone counselling and access to online forums for anyone in Australia aged 18 years and over.

In addition to Griefline's national toll-free grief and loneliness helplines, they also offer:

• Request a callback service
• Bereavement support groups
• Online forums
• Bereavement counselling (in NSW)
• Self-care information
• Grief education and resources
• Corporate and volunteer training programs.

Their skilled and compassionate telephone support volunteers are trained to listen and hold space for you no matter where you are in your grief experience or what you are grieving for.

During the call, you may choose to share your grief story, openly express your emotions, learn coping strategies or get help to find more resources to help support you.

The duration of the call is around 20 minutes. If you are looking for further grief support, you can call again at another time or book a support call.

Translation services

Griefline has access to a free automated telephone interpreting service.

You can book a grief support call with an interpreter here.

You will then receive a call from a Griefline support volunteer in conference with the interpreter. The booked grief support call is scheduled for 20 minutes. The interpreter will stay on the phone with you for the duration of the call.

Hearing and speech services

If you are deaf and/or find it hard hearing or speaking with people who use a telephone, the National Relay Service (NRS) can help you.

The NRS is a telephone and internet solution for people who have a hearing and/or sight impairment.

It's an Australian Government initiative, and you must be registered to use the service. For more information visit NRS Information.

You can utilise the services provided by the NRS to access the Griefline’s free telephone support services.