What they do
Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Their professionally trained counsellors provide phone, chat and video counselling. They can help you to work through the pain and distress you may be feeling.
Who they're for
They provide free professional phone and online counselling for people living in Australia aged 15 years and older (18 for video chat).
You do not require a medical referral to contact them. This means you can access free professional counselling anywhere, at a time that is convenient to you.
How they help
Their professionally trained counsellors have specialist skills in working with suicide-related issues. They can help you to work through distress you may be feeling and help you with goal planning, ensuring your own safety. They can also help link you to other services in the community.
All staff managing their telephone or online counselling services are qualified professional counsellors, social workers or psychologists. They are trained to listen, understand you, and help you find ways to feel better.
How can I contact them?
Phone counselling
You can access 24/7 free phone counselling by calling them on 1300 659 467.
Online counselling
You can access Suicide Call Back Service online counselling and chat with a counsellor anywhere, anytime. To access online counselling, go to their website and click the floating chat button to the right of the screen. When the pop-up chat widget appears, enter your details in the mandatory fields. If one of their professional counsellors are available, you will be able to chat with them straight away.
Video chat
You can access a free focused video session lasting up to thirty minutes. To access online counselling video chat, you need to schedule an appointment. To schedule an appointment, click the video chat button located at the bottom of their website. When the pop-up chat widget appears, enter your details in the mandatory fields. If one of their professional counsellors are available, you will be able to chat with them straight away. They will take all relevant details and schedule a suitable time for a video chat appointment to take place. All video chats are conducted via Zoom.
