StandBy

StandBy provides free and confidential telephone, text, and/or face-to-face support for anyone in Australia bereaved or impacted by suicide.

This includes:

• Individuals, family members, and friends
• Schools, communities, and workplaces
• Witnesses and first responders
• Service providers.

StandBy’s services are informed by those with lived experience of bereavement and tailored to each individual’s or group’s needs. They can be accessed at any point in your journey, regardless of when the loss or experience occurred.

By acting as a central point of coordination, StandBy helps ensure that all Australians have equal access to evidence-based, well-coordinated, and timely post-suicide support for up to two years.

When you contact StandBy, a coordinator can:

• Speak with you over the phone
• Help you decide what sort of help would best meet you or your organisation’s needs
• Assist you with accessing local and national support services
• Offer in-person support at your home, school, or workplace
• Provide tips and resources for supporting yourself and others who’ve been impacted by suicide.

StandBy can be reached via telephone, text, and online contact form between 6am and 10pm seven days a week.

• Telephone: 1300 727 247
• Text*: 0428 842 041
• StandBy’s online contact form
• If you’d like to access contact details online for services in your local area, click here to view StandBy’s interactive map.

*StandBy’s text service is for people in the Deaf and Hard of Hearing Community.

StandBy – An initiative jointly funded by the Australian Commonwealth, New South Wales, Northern Territory, Queensland and Victorian Governments.