What is the NSW Mental Health Line?
The NSW Mental Health Line (1800 011 511) is a free 24/7 statewide phone service that links people of all ages with NSW Health mental health services.
When you call the line, a trained mental health professional will:
- Conduct a brief mental health assessment
- Offer mental health advice where appropriate
- If applicable, make recommendations for further care, including referrals to NSW Health mental health services.
The NSW Mental Health Line is not a counselling or one-off crisis support service.
If you are looking for 24/7 counselling and crisis support services, you can contact:
Should I contact the NSW Mental Health Line?
You may want to contact the NSW Mental Health Line if you are worried about your own or someone else's mental health.
This may be due to:
- Changes in mood that worry you or others
- Significant changes to personal hygiene or motivation
- Difficulties concentrating
- Getting confused about what is real and what is not
- Behaviour like laughing or smiling at something others can't see or hear
- Feelings of panic, like something bad is about to happen
- Intense anxiety
- Thoughts or actions of self-harm or suicide
- Thoughts of harming someone else.
The NSW Mental Health Line can help you understand the right service for you or the person you are concerned about.
Can professionals contact the NSW Mental Health Line?
Yes. Health professionals, teachers, NGO workers, and first responders may also contact the NSW Mental Health Line to find out which service might be best for a patient/client/student and what options are available.
How to contact the NSW Mental Health Line
The NSW Mental Health Line can be contacted 24 hours a day, 7 days a week via 1800 011 511.
Note: The NSW Mental Health Line is provided in English.
- If you’d like to speak in another language, call the Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected with the NSW Mental Health line on 1800 011 511.
- If you’d like support from someone in the culturally and linguistically diverse community (CALD), you can contact the Transcultural Mental Health Line (TMHL) on 1800 648 911.
If you are deaf or have difficulty hearing or speaking, you can talk to a mental health professional through the National Relay Service (NRS) on the below details:
- TTY (teletypewriter) users phone 133 677 then ask for the NSW Mental Health Line – 1800 011 511
- Speak and Listen users phone 1300 555 727 then ask for the NSW Mental Health Line – 1800 011 511
- Internet relay users connect to the NRS by clicking NRS Chat Call then ask for the NSW Mental Health Line – 1800 011 511.
