What they do
Sane's guided service provides free digital and telehealth services and ongoing tailored support to people over 18 years of age with complex mental health needs and their families and carers.
The service is free and includes:
- Quick access to mental health support
- Help with developing your tailored support plan
- 1:1 sessions with their counsellors
- Peer-led online group sessions
- Tools and resources to support your wellbeing and recovery
- After-hours access, with their counsellors available Mon-Fri until 8 pm AEDT.
Who is this service for
To be eligible for SANE's guided service, you must:
- Have complex mental health needs or be caring for someone who does
- Be over 18 years of age
- Live within an eligible Primary Health Network (PHN) region.
Complex mental health issues are those that have a significant impact on your daily life. They include, but aren't restricted to:
- Schizophrenia
- Complex trauma, including PTSD
- Psychosis
- Bi-polar and borderline personality disorders
- Anxiety
- Obsessive compulsive disorder (OCD)
- Eating disorders.
SANE's guided service is also for people with intellectual disability, autism or acquired brain injury who require mental health support.
You can check your eligibility on SANE's website.
How they help
If you're eligible for SANE's guided service, you will need to complete an online referral form.
After you submit your online referral form, their support team will be in touch with you to discuss your situation and needs and explain how the service works.
You will then be allocated a Peer Navigator who will provide one-on-one practical, technical and emotional support during the service. With their personal experience of complex mental health issues, they can help you formulate a support plan and guide you through each stage.
You will also be allocated a professional counsellor who you will meet online or over the phone for regular counselling sessions.
As part of your treatment plan, you may have to attend online events, such as webinars and group events. Extra supports and activities may be added, according to your needs and situation.
The average period for the guided service is 12 weeks, but it could be longer or shorter, depending on your needs. It's important to note that the guided service is not designed to be permanent, full-time support.
For more detailed information about the service, read FAQS on Sane's website.
