What they do
QLife is a free and anonymous peer support and referral service run by LGBTIQ+ people for LGBTIQ+ people.
LGBTIQ+ people and their loved ones can contact QLife to talk about a range of topics like sexuality, gender, bodies, feelings, and relationships. You can also use the QDirectory to find local and national LGBTQI+ services or download QLife's QGuides to learn about a range of common and often complex topics.
While QLife does not provide specific advice or treatment for medical conditions, people who contact QLife may do so as a tool to support their management of depression, anxiety, stress, trauma, gender dysphoria, loneliness, and other mental health challenges.
QLife is not a crisis or counselling service.
QLife is a peer support service and cannot provide counselling or crisis support. However, QLife can provide referrals to LGBTIQ+-inclusive counselling services if needed.
For crisis support, you can contact Lifeline 24 hours a day, 7 days a week via 13 11 14, text, and chat. If life is in danger, call 000.
Who they're for
QLife is for anyone who is LGBTIQ+ or diverse in their sexuality or gender.
QLife also offers support to those who support LGBTIQ+ people including professionals, family members, and friends.
How to contact
QLife is available from 3pm to midnight each day, including over holidays via:
- Phone: 1800 184 527
- Online chat
You can find more LGBTQI+ support services and referrals via the QDirectory and QLife website.
Note: When contacting QLife by phone, you may be on hold for up to 30 minutes if your call cannot be answered immediately. After 30 minutes on hold, your call will end and you will be invited to try again later.
If you are deaf or have difficulty hearing or speaking, you can talk to a Qlife Peer Supporter through the National Relay Service (NRS) on the below details:
- TTY (teletypewriter) users phone 133 677 then ask for Qlife – 1800 184 527
- Speak and Listen users phone 1300 555 727 then ask for Qlife – 1800 184 527
- Internet relay users connect to the NRS by clicking NRS Chat Call, then ask for Qlife – 1800 184 527
The NRS is a phone/internet solution for people who are deaf or have difficulty hearing or speaking. For more information, see NRS Information.