What they do
Counselling Online provides free and confidential support to anyone affected by alcohol or drug misuse across Australia via:
- 24/7 online chat counselling
- Email support
- Text
- Local telephone support
- Self-assessments
- Community forum
- Self-help learning modules
- Information articles.
Counselling Online's services are provided by counselling staff with professional qualifications and experience in alcohol and drug misuse counselling and treatment.
Whether you need a chat to get you through a moment, a longer conversation to work through a greater difficulty or if you have an immediate need, they are there and able to support you. If you wish, they will connect you to the appropriate support that can help you take the next steps towards change and recovery.
Who they're for
The service is for anyone in Australia who wants to change their drinking or drug use as well as friends, family members, and carers of those affected by alcohol or other drug misuse.
The service supports people at all stages of help-seeking, whether you are:
- Seeking support for the first time
- Waiting to access treatment
- Receiving treatment but requiring additional support, particularly after-hours
- In recovery and wanting to connect with others
- Managing lapse and relapse
- Wanting to share your experience and support others
- Impacted by or supporting someone experiencing alcohol or substance misuse.
How to contact
You can contact Online Counselling 24 hours a day, 7 days a week via:
Alternatively, you can request email support Monday to Friday, 9am - 5pm or find local telephone support.
